Refund policy

Return & Exchange Policy

Sale Items

All items purchased during sale periods, promotional offers, or clearance events are *final sale* and cannot be returned or exchanged. Please review all product details carefully before completing your purchase.

 Returns & Exchanges

We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return or exchange within *7 days* from the date your order is delivered.

As Alma is an *online-only brand*, all return and exchange requests must be submitted through mail.

Exchange Policy

Exchanges are available within *7 days* of receiving your order, subject to stock availability.

Once your exchange request is approved:

* Your order will be scheduled for pickup within *48–72 hours*.
* Returned items will be inspected upon arrival at our warehouse.
* Once approved, your replacement item will be dispatched.

Returns & Refunds

All return requests must be submitted online within *7 days* of delivery.

After your return request has been approved:

* Returned items will be collected within *48–72 hours*.
* All items will undergo a quality inspection upon arrival at our warehouse.
* Approved refunds will be processed within *14 business days* after the returned items successfully pass inspection.
* Refunds will be issued using the original payment method whenever possible.

Return & Exchange Conditions

To qualify for a return or exchange:

* The original *Alma* tag must remain attached.
* Items must be unworn, unwashed, unused, and in their original condition.
* Items must be free from stains, odors, makeup, perfume, or any signs of wear.
* Items that do not meet these conditions may be refused.
* Alma reserves the right to approve or reject any return or exchange after inspection.
* Customers are responsible for all shipping or courier fees associated with approved returns and exchanges.

Important Notes

* Exchanges are subject to product availability.
* Shipping fees are non-refundable.
* Alma reserves the right to update this policy at any time without prior notice.